Shipping & Return Policy
Effective Date: July 01, 2026
1. Overview
At Divyaum, every product we ship is a sacred offering — selected with care, packed with intention, and delivered with devotion. This policy covers all physical deliveries, including store products, prasad from completed poojas, and havan samagri.
Please read this policy carefully before placing an order. By purchasing from the Divya Store or booking a pooja with prasad delivery, you agree to the terms outlined below.
2. Shipping — Divya Store Products
2.1 Delivery areas
- We deliver across all states and union territories in India.
- International shipping is available to select countries including the US, Canada, UK, UAE, Singapore, Australia, and Russia.
- If your country is not listed at checkout, please write to hello@divyaum.com, and we will do our best to assist you.
2.2 Estimated delivery timelines
| Destination | Estimated delivery time |
|---|---|
| Metro cities (Delhi, Mumbai, Bengaluru, etc.) | 5–7 business days |
| Other cities and towns in India | 7–10 business days |
| Remote / rural areas in India | 7–14 business days |
| International — South Asia & Southeast Asia | 10–15 business days |
| International — US, UK, Canada, Europe | 12–20 business days |
| International — Other regions | 15–25 business days |
All timelines are estimates from the dispatch date. Divyaum is not responsible for delays caused by courier partners, weather, customs, or other factors outside our control.
2.3 Shipping charges
- Free shipping on all orders above ₹999 within India.
- A flat shipping fee applies to orders below ₹999 — this will be shown at checkout.
- International shipping charges are calculated at checkout based on destination and order weight.
- Customs duties, import taxes, and local levies for international orders are the responsibility of the recipient.
2.4 Order processing
- Orders are typically processed within 1–2 business days of payment confirmation.
- You will receive a shipping confirmation with a tracking link via email or WhatsApp once your order is dispatched.
- Orders placed on Sundays or public holidays will be processed on the next working day.
3. Prasad Delivery
Prasad from completed poojas is a sacred offering and is handled with the utmost care.
- Prasad is dispatched within 2–4 business days after the pooja is completed.
- Delivery timelines follow the same schedule as Divya Store products (see Section 2.2).
- Please ensure your delivery address is correct at the time of booking — we are unable to reroute prasad shipments once dispatched.
- Prasad is non-returnable and non-refundable under any circumstances.
If your prasad has not arrived within the expected timeline, please contact us at hello@divyaum.com or WhatsApp +919755590829.
4. Return Policy — Divya Store Products
4.1 Eligible returns
We accept returns only in the following cases:
- The product arrived damaged or broken.
- The wrong product was delivered (different from what was ordered).
- The product is significantly different from its description on the website.
Returns must be initiated within 7 days of the delivery date.
4.2 Non-returnable items
The following items are strictly non-returnable:
- Prasad from poojas (sacred offering — cannot be returned).
- Perishable items such as fresh flowers, natural incense, or food-based samagri.
- Items that have been used, opened, or are no longer in their original packaging.
- Customised or personalised products made to order.
- Digital products, pooja bookings, and astrology consultations.
4.3 How to raise a return request
To initiate a return, follow these steps:
- Email hello@divyaum.com with the subject line: Return Request — [Your Order Number].
- Attach a clear photograph of the damaged or incorrect product.
- Our team will review your request within 2 business days and respond with next steps.
- If the return is approved, we will arrange a pickup or advise on how to send the item back.
5. Refund Policy
5.1 Store products
- Refunds for approved returns are processed within 7–10 business days after we receive and inspect the item.
- Refunds are credited to your original payment method (bank account, UPI, or card).
- Shipping charges are non-refundable unless the return was due to our error.
5.2 Pooja bookings
| Cancellation timing | Refund amount |
|---|---|
| 48 hours or more before scheduled pooja | Full refund |
| 24–48 hours before scheduled pooja | 50% refund |
| Less than 24 hours before scheduled pooja | 25% refund |
| Cancelled by Divyaum (any reason) | 100% full refund |
5.3 Astrology consultations
- Once a consultation has commenced, no refund will be provided.
- If the session cannot begin due to a technical issue on Divyaum's end, we will offer a full rescheduling or a 100% refund.
5.4 Failed transactions
If a payment fails but your bank account has been debited, the amount is typically reversed by your bank or payment provider within 5–7 business days. Please contact us at hello@divyaum.com with your transaction details if the refund has not appeared after 7 days.
6. Order Tracking
- A tracking link will be sent to your registered email and WhatsApp number once your order is dispatched.
- You can also reach our support team at any time to check your order status.
- For orders delayed beyond the estimated delivery window, please contact us and we will follow up with our courier partner on your behalf.
7. Damaged or Lost Shipments
- If your package arrives visibly damaged, please photograph the outer packaging and contents before opening fully, and contact us within 48 hours of delivery.
- In the rare event that a shipment is lost in transit, Divyaum will coordinate with the courier partner to resolve the issue or arrange a replacement.
- Divyaum's liability for lost shipments is limited to the value of the order placed.
8. Contact Us
For any questions about your order, shipping, or a return request, please reach out to us:
- WhatsApp / Phone: +91 97555 90829
- Email: hello@divyaum.com
- Website: test.divyaum.com