Privacy Policy

Effective Date: June 7, 2026

Website: test.divyaum.com | Contact: hello@divyaum.com

1. Introduction

Welcome to Divyaum ("we", "our", or "us"). We are India's trusted online spiritual platform offering Online Pooja bookings, Vedic Astrology consultations, sacred products through the Divya Store and an exclusive range of handcrafted products also. We are committed to protecting your personal information and your right to privacy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website test.divyaum.com and use our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of the site.

2. Information We Collect

2.1 Personal Information You Provide

When you register an account, book a pooja, consult an astrologer, or place an order, we may collect:

  • Full name and date of birth
  • Email address and mobile number
  • Postal address (for product delivery and Prasad dispatch)
  • Birth details (date, time, and place of birth) for Vedic Astrology consultations
  • Payment information (processed securely through our payment gateway; we do not store card details)
  • Preferences related to rituals, deities, or spiritual practices

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain information, including:

  • IP address, browser type, and device information
  • Pages visited, time spent on pages, and referring URLs
  • Cookies and similar tracking technologies

2.3 Information from Third Parties

We may receive information from third-party services such as payment gateways (e.g., Razorpay), social media login providers, or analytics platforms.

3. How We Use Your Information

We use the information we collect to:

  • Create and manage your user account
  • Process bookings for online poojas and astrology consultations
  • Fulfil product orders and arrange delivery of Prasad and puja essentials
  • Process payments securely through our payment gateway partner
  • Send booking confirmations, reminders, and ritual updates via email or WhatsApp
  • Personalise your experience and recommend relevant services or products
  • Respond to customer support queries
  • Comply with applicable laws and legal obligations
  • Improve our website, services, and offerings based on usage data

4. Payment Processing

All payments on Divyaum are processed through a secure, PCI-DSS compliant payment gateway (such as Razorpay). We do not store, log, or have access to your full payment card details. Your financial information is encrypted and processed directly by our payment partner in accordance with their privacy and security policies.

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your data with:

  • Pandits and Acharyas: to facilitate the pooja or ritual you have booked (name and basic details only)
  • Delivery partners: to ship physical products, Prasad, or puja essentials to your address
  • Payment processors: to securely process your transactions
  • Technology service providers: for hosting, analytics, email, and customer support tools, under strict confidentiality obligations
  • Legal authorities: when required by law, court order, or to protect the rights and safety of Divyaum and its users

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. These help us:

  • Remember your preferences and login session
  • Understand how you navigate our site
  • Deliver relevant content and promotions

You may disable cookies through your browser settings; however, some features of the website may not function correctly as a result.

7. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. We may retain certain data for longer periods to comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and personal data by contacting us at hello@divyaum.com.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

9. Your Rights

Depending on your location and applicable law (including India's Digital Personal Data Protection Act, 2023), you may have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate or incomplete information
  • Request deletion of your personal data
  • Withdraw consent where processing is based on consent
  • Object to or restrict certain types of processing

To exercise any of these rights, please contact us at hello@divyaum.com or call +91 97555 90829.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.

11. Third-Party Links

Our website may contain links to third-party websites, including social media platforms (Instagram, YouTube, LinkedIn) and YouTube video embeds. We are not responsible for the privacy practices of those sites and encourage you to review their respective privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the effective date at the top of this document. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact: