Frequently Asked Questions

Everything you need to know about Divyaum's services: online pooja, Vedic astrology, Divya Store, and more.

Online Pooja

How does an online pooja work?

After you book a pooja, our team confirms a date and time with you. On the day, a verified pandit performs the ritual at the chosen temple — depending on the package, either you participate live via video stream or a recorded video is shared with you. You will receive the prasad delivered to your home after the pooja is complete.

Are the pandits verified?

Yes. Divyaum works only with verified acharyas and pandits who are trained in Vedic traditions. Each pandit is assessed for ritual knowledge and authenticity before being onboarded.

Can I book a pooja from outside India?

Absolutely. Divyaum is designed for devotees everywhere in the world. You can join the pooja via live stream from any country, and we ship prasad internationally as well. Many of our regular devotees are based in the US, Canada, UK, and Russia.

What happens if I miss the live stream?

The pooja will be performed by the pandit as scheduled regardless. Your prasad will still be dispatched to your address. Please contact our team on WhatsApp (+919755590829) if you would like to discuss recording availability.

What is the cancellation and refund policy for poojas?

Cancellations 48+ hours before the pooja receive a 50% refund. Cancellations 24 hours before receive a 25% refund. Cancellations under 24 hours are non-refundable. If Divyaum cancels for any reason, you receive a full refund.

How will I receive prasad?

Prasad is dispatched to your registered address after the pooja is completed. Delivery timelines depend on your location and courier availability. Prasad is non-returnable. Please ensure your address is correct at the time of booking.

Vedic Astrology

What kind of guidance can I get from an astrology session?

Our Jyotish acharyas offer guidance on kundli analysis, marriage compatibility, career decisions, financial outlook, and practical remedies, including gemstone recommendations, pooja suggestions, and mantra chanting. Sessions are one-on-one for personalised attention.

How do I book an astrology consultation?

Visit the Vedic Astrology page, choose your preferred astrologer, and click Book Now. You will need to provide your date, time, and place of birth for an accurate reading. Our team will confirm the session slot with you.

Is astrology guidance a substitute for medical or legal advice?

No. Astrology consultations are for spiritual and informational purposes only and do not constitute medical, legal, financial, or psychological advice. We encourage you to consult qualified professionals for such matters alongside your spiritual guidance.

Can I get a refund if I am unhappy with my consultation?

Once a consultation has commenced, refunds are not provided. However, if the session could not begin due to a technical issue on our end, we will offer a full rescheduling or refund. Please email hello@divyaum.com if you encounter any issues.

What information should I keep ready before my session?

Please have your exact date, time, and place of birth ready. If you have specific questions about marriage, career, health, or a particular life decision, note them in advance so the acharya can provide the most relevant guidance during the session.

Divya Store

Are the products in the Divya Store authentic?

Yes. All products are verified and sourced with purity in mind. Our range includes organic and bamboo-free dhoops, havan cups, rudraksha, and other sacred essentials. We are committed to quality and transparency with every product we offer.

Do you deliver products outside India?

We deliver across India and internationally where available. Delivery timelines are estimates and may vary based on your location and courier availability. Divyaum is not responsible for delays caused by third-party courier services.

What is the return policy for store products?

Products can be returned within 7 days of delivery if received in damaged or incorrect condition. Contact hello@divyaum.com with your order number and a photo of the issue. Perishable items and prasad are non-returnable. Refunds are processed within 7–10 business days after approval.

How are payments processed? Is it safe?

All payments are processed through a secure, PCI-DSS-compliant payment gateway (Razorpay). Divyaum does not store your card details — your financial information is encrypted and handled directly by our payment partner.

General

What is Divyaum?

Divyaum is India's trusted online spiritual platform, founded to make Sanatan Dharma accessible to every home worldwide. We offer online pooja bookings, Vedic astrology consultations, and a curated store of authentic sacred essentials — all rooted in 5,000 years of Sanatan wisdom.

How do I contact the support team?

You can reach us via WhatsApp at +91 97555 90829, by email at hello@divyaum.com, or by phone at +91 97555 90829. A floating WhatsApp button is also available on every page of the website for quick access.

Is my personal data safe with Divyaum?

Yes. We follow India's Digital Personal Data Protection Act, 2023, and implement appropriate technical measures to protect your information. We do not sell or rent your data to third parties. You can request the deletion of your data at any time by emailing hello@divyaum.com.

Do I need to create an account to book?

An account lets you manage bookings, track orders, and save your details for future use. You can also contact our team directly via WhatsApp to get assistance with a booking without logging in — we are here to help you every step of the way.

What happens if a transaction fails but my account is debited?

In the event of a failed transaction in which your account has been debited, the amount is typically refunded by your bank or payment provider within 5–7 business days. Please write to hello@divyaum.com with your transaction details if the issue persists.

Still have a question?

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